Senior Research Manager at Booking.com

What you'll do

As Senior Research Manager, you will set the direction for UX research at Booking.com and help teams better understand what guests and partners need. You will lead a strong research team, coach managers, and translate broad business goals into a clear research and data roadmap. You’ll work closely with product, design, analytics, and data teams to combine insights from qualitative and quantitative research. You will shape research that influences product strategy, roadmap decisions, and launches. You’ll also make sure insights land clearly and convincingly with senior stakeholders, helping them make better decisions faster for the travel experience.

Tasks

•   Lead a team of researchers and other managers
•   Improve research quality and craft with the Research Director
•   Build a multi-year research and data roadmap
•   Partner with Data Science and Data Engineering on models and experiments
•   Combine insights from multiple data sources into strategic input
•   Turn complex research into executive-ready stories
•   Promote UX research and user-centred ways of working across the organisation

Where you'll work

Booking.com is a global travel tech company where data, technology, and innovation are at the core. But it’s not just about systems and numbers: they build better travel experiences for millions of people. In Amsterdam, you’ll work on a sustainable campus with great facilities, in an international environment with colleagues from more than 140 nationalities. The atmosphere is ambitious and collaborative, with plenty of room to make an impact on product strategy and on how research is used across the organisation. If you like thinking at a senior level and helping teams grow, this is a place where you can truly make a difference.

What Booking.com offers

•   22 weeks of paid parental leave
•   Hybrid working with flexible arrangements
•   Up to 20 days per year working from abroad
•   On-site meals, coffee, and snacks at the Amsterdam campus
•   Commuting allowance and bike reimbursement
•   Access to learning platforms, mentorship, and development programs
•   Discounts, wallet credits, and Genius Level 3 upgrade

What you’ll need

•   10+ years of UX research experience
•   Experience managing other managers
•   Strong quantitative research skills and data analysis experience
•   Experience with primary and secondary research methods
•   Ability to turn complex data into clear product recommendations
•   Experience working with senior stakeholders in Product and Design
•   Background in psychology, behavioural sciences, HCI, economics, or similar

Interested?

Do you see yourself thriving in this role or want to learn more? Visit the Booking.com website for all the details and apply directly for this opportunity.

Apply now