Senior Service Designer at Essense

What you'll do

As a Senior Service Designer at Essense, you help clients make their services smarter, more human, and better aligned with the full customer journey. You turn customer insights into opportunities, concepts, and solutions that teams can actually implement. You bring structure to complex information, facilitate workshops and co-creation sessions, and act as a strategic thought partner for clients. You work on service delivery, backstage processes, and frontstage touchpoints to create a seamless end-to-end experience. You also ensure a smooth handover to UX/UI designers and actively share knowledge with colleagues.

Tasks

•   Map customer insights and foresight
•   Make complex information clear and visual
•   Translate insights into opportunities, concepts, and solutions
•   Facilitate co-creation sessions and workshops
•   Design backstage processes and frontstage touchpoints
•   Hand over concepts to UX/UI designers
•   Advise and guide clients proactively

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Where you'll work

Essense is a customer-centric agency where service design, UX, and research come together to help clients move forward. The team consists of empathic researchers, holistic service designers, creative UX designers, and consultants who enjoy collaborating on smart solutions. You work in Amsterdam in a hybrid setup, with an office within walking distance of Amsterdam Amstel station and the option to work on site at clients’ locations. The culture is open, driven, and collaborative, with plenty of room to learn, share knowledge, and build work that creates real impact. Expect strong brands, varied projects, and colleagues who care about quality as much as having a good time.

What Essense offers

•   Monthly salary of 4500 to 6200 euros
•   Hybrid working with office, home, and client locations
•   Travel allowance, lunch, and other secondary benefits
•   Home office setup with desk, chair, and monitor
•   Room for personal development and growth
•   Essense Day every third Thursday of the month
•   Work with well-known clients like IKEA, Rabobank, and EIB

What you’ll need

•   Bachelor’s or Master’s degree in Service, Industrial, or Interaction Design
•   At least 6 years of relevant work experience, preferably at an agency
•   Strong experience with service design methods such as journey maps and blueprints
•   Analytical and creative, with empathy and strong communication skills
•   Strong portfolio with projects and proven results
•   You can proactively advise clients on the best approach
•   You can plan, manage, and execute projects

Interested?

Do you see yourself thriving in this role or want to learn more? Visit the Essense website for all the details and apply directly for this opportunity.