What you'll do
As a Customer Journey Specialist, you’ll dive into Life Outdoor Living’s full omnichannel customer journey. You’ll map personas and customer journey maps, uncover where customers drop off, and turn data, feedback, and behavior into smart improvements. You’ll work closely with E-commerce, Marketing, Retail, Customer Service, and Logistics, plus an external UX and development partner. It’s a broad role where you don’t just analyze, you actually make an impact on content, service, communication, and processes. A great fit if you get energy from customer behavior, bringing structure, and driving improvements that noticeably improve the customer experience.
Tasks
Map and optimize online and omnichannel customer journeys- Create, refine, and maintain customer journey maps and personas
- Analyze customer behavior, feedback, reviews, and KPIs like NPS, CSAT, and CES
- Combine qualitative and quantitative insights to spot drop-offs and opportunities
- Translate insights into improvements for content, communication, service, and processes
- Collaborate with internal teams and external partners to strengthen customer-centric thinking
- Monitor and report on the results of improvement initiatives
Where you'll work
Life Outdoor Living is the largest garden furniture specialist in the Benelux, combining stores, webshops, and international wholesale. That means this is not a standard CX role, but one with plenty of variety, impact, and visibility across the full chain. The company develops, sells, and delivers its products in-house, so you’ll truly be able to think along the entire customer journey. The culture is warm, open, and entrepreneurial: colleagues are social, driven, and hands-on. You’ll join an organization where collaboration matters, but there’s also plenty of room to take initiative, learn, and grow.
What Life Outdoor Living offers
A salary that matches your knowledge and experience- 25 vacation days based on a full-time contract
- Pension plan, bike scheme, travel allowance, and health insurance discount
- Lots of room for training and personal development
- Challenging role within a growing international retail organization
- An enthusiastic team focused on collaboration, initiative, and growth
- Staff events, team outings, and employee discount on the collection
What you’ll need
HBO or university-level working and thinking ability- Relevant experience in Customer Experience, Customer Journey, UX, CRO, E-commerce, or a similar field
- Experience with customer journey mapping and/or personas
- Ability to connect qualitative and quantitative insights
- Affinity with data and analytics tools such as GA4
- Strong communication skills with different stakeholders
- Accurate, structured, and proactive working style
Interested?
Do you see yourself thriving in this role or want to learn more? Visit the Life Outdoor Living website for all the details and apply directly for this opportunity.
Apply now
