Senior UX Service Designer at Maandag

What you'll do

As a Senior UX Service Designer, you will shape the police’s digital learning environment, used daily by thousands of employees to keep their legal knowledge up to date. You will connect user needs, business processes, and the organizational context into smart solutions that actually work. You’ll dive into research, turn insights into personas, user journeys, service blueprints, and prototypes, and validate your ideas with users. You’ll work closely with Product Owners, developers, and education specialists. The result: a better learning experience, accessible knowledge, and direct impact on the professionalization of the police.

Tasks

•   Research user needs using qualitative and quantitative methods
•   Facilitate co-creative workshops with users and stakeholders
•   Develop personas, user journeys, and service blueprints
•   Design wireframes and low/high-fidelity prototypes
•   Validate prototypes through usability testing
•   Work on accessibility and inclusivity
•   Contribute to the development of the UX discipline

From idea to app, no code required

Describe what you want to build. Base44 takes care of the rest.

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Where you'll work

Through Maandag®, you’ll join a large government organization with a clear social mission: making the Netherlands safer. The client is working on the digital transformation of police education and strongly focuses on professional development, knowledge sharing, and user-friendly solutions for employees. That makes this role especially interesting: you’ll work in a complex domain with many stakeholders, but with a concrete goal and visible impact. You’ll collaborate across disciplines, get room to combine research and design, and contribute to a project that truly matters. Ideal if you get energy from substance, responsibility, and social relevance.

What Maandag offers

•   Salary between 4,336 and 6,490 gross per month
•   36 hours per week
•   Personal guidance from your contact person
•   Access to a broad network of clients
•   Work on a socially relevant project
•   Opportunity to further develop your UX and service design skills

What you’ll need

•   HBO bachelor degree or equivalent through EVC, or at least 2 years of experience at the required level
•   At least 5 years of experience with complex service or UX challenges
•   Experience with user-centered design and service design methods
•   Experience with qualitative and quantitative research
•   Experience with Enterprise Design for internal processes
•   Skilled with Figma and other prototyping tools
•   Experience in an Agile/Scrum environment and able to work independently

Interested?

Do you see yourself thriving in this role or want to learn more? Visit the Maandag website for all the details and apply directly for this opportunity.