What you'll do
As a temporary Service Designer, you’ll help Interrail define what travelling with them should feel like from 2027 to 2029. You’ll dive into existing customer, brand and travel data, run qualitative research with European travellers, and turn insights into a clear experience vision. Together with the team, you’ll shape the Customer & Travel Experience Strategy and a Target Traveller Journey, from first inspiration to sharing stories back home. You’ll develop strategic experience opportunities and concept directions, without locking into solutions too early. You’ll also align with stakeholders and hand over the work for the next phase.
Tasks
Analyse and synthesise existing customer, brand and travel data- Design and conduct around 12 qualitative interviews with European travellers
- Translate insights into the Interrail Effect definition
- Develop the Target Traveller Journey from inspiration to memory
- Formulate 3 to 5 strategic experience opportunities and concept directions
- Align with stakeholders and make the work ready to hand over
Where you'll work
Interrail believes travel brings people closer together and helps them see the world with an open mind. The team works with colleagues from more than 50 countries, creating a mix of perspectives, curiosity and openness. You’ll join the Customer Experience team within Research & Insights, where they focus on what travellers need and how to make every journey more meaningful. The setup is flexible and hybrid, with work from the Utrecht HQ and from home across the Netherlands. It’s a place for people who like to think ahead, collaborate closely and get energy from work with real impact.
What Interrail offers
Temporary assignment from October 2026 to February 2027- Hybrid working from Utrecht and home across the Netherlands
- Fixed office days on Tuesday and Thursday
- Work in an international team with colleagues from more than 50 countries
- Room for your own approach and a proposal that fits your expertise
- A strategic assignment with real impact on the Interrail travel experience
What you’ll need
7+ years of experience in Service Design, Strategic Design, Customer Experience Design, UX or a comparable field- Strong experience with customer journeys, service blueprints, experience principles and strategic service concepts
- You can independently design, conduct and synthesise qualitative research interviews
- You turn insights into an experience vision and concrete concept directions
- You can facilitate senior stakeholders and explain complex insights simply
- You work independently, pragmatically and with a results-driven mindset
- Professional fluency in English and Miro
Interested?
Do you see yourself thriving in this role or want to learn more? Visit the Interrail website for all the details and apply directly for this opportunity.
Apply now
