What you'll do
In this role, you work on the customer journey for entrepreneurs within Business Insurance. You make the journey from orientation to renewal smarter, simpler, and more customer-focused. You combine customer insights, data, stakeholder management, and experiments to identify improvement opportunities and turn them into concrete actions. You work in a multidisciplinary team with colleagues from Business, IT, UX, Risk, Compliance, and external insurance partners. This is a role for someone who enjoys moving between analysis, alignment, and execution, and who gets energy from making an impact on digital insurance solutions.
Tasks
Improve end-to-end customer journeys and propositions- Analyze customer feedback, funnel data, and web analytics
- Translate customer and business needs into requirements and improvement initiatives
- Identify and remove drop-off points and conversion barriers
- Collaborate with Business, IT, UX, Risk, and Compliance
- Build alignment with internal and external stakeholders
- Support roadmap priorities on customer value, conversion, and growth
Where you'll work
At ING, you work on the future of financial services, with a strong focus on digital and customer-centric solutions. Within Business Insurance, the goal is to help entrepreneurs with simple, reliable insurance journeys that truly make a difference. You join a multidisciplinary team where collaboration, ownership, and innovation matter. The atmosphere is informal and professional at the same time, with plenty of room to learn, experiment, and take responsibility. ING gives you the chance to make impact at scale, in an environment where customer value and business results go hand in hand.
What ING offers
Monthly salary between 5,677 and 9,137 euros- 25 to 28 vacation days, depending on your contract
- 13th month and 8% holiday allowance
- Pension plan
- Hybrid working
- Personal growth and challenging work
- Informal environment with innovative colleagues
What you’ll need
WO-level education and thinking ability- Experience in customer journey optimization, product management, or a similar customer-focused role
- Strong communication skills
- Experience in stakeholder management and building alignment
- Proactive, entrepreneurial, and results-driven mindset
- Strong analytical skills
- Excellent command of Dutch and English
Interested?
Do you see yourself thriving in this role or want to learn more? Visit the ING website for all the details and apply directly for this opportunity.
Apply now
